Privacy Policy
1. Introduction
Ticketwaveee Enterprise ("Ticketwaveee", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (ticketwaveee.com) or use our mobile application (collectively, the "Site").
By accessing or using the Site, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
2. Information We Collect
We may collect personal data from you in various ways, including:
- Personal Data: Name, email address, phone number, and billing/shipping address when you register an account or make a transaction.
- Verification Data (KYC): Government-issued ID, photographs, or financial documents required to verify your identity for fraud prevention and compliance purposes.
- Transaction Data: Details of tickets you buy or sell, including event information and pricing.
- Payment Data: We do NOT store full credit card numbers. Payment transactions are processed by secure third-party payment processors (e.g., Stripe, Fiuu).
- Technical Data: IP address, browser type, operating system, and access times collected automatically when you visit the Site.
3. Cookies & Similar Technologies
This Cookies & Similar Technologies Policy (“Cookie Policy”) describes the different types of cookies and similar technologies that are used on the website from which you are accessing this Cookie Policy (the “Website”). We may change this Cookies Policy at any time.
What are cookies and similar technologies?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device and to remember your actions and preferences (such as login details, language, font size and other display preferences) over a period of time.
Local Storage & Other Technologies
We also use other technologies similar to cookies, such as browser local storage (including HTML5 local storage) and local shared objects. These allow us to store information in your browser or device to enhance your experience, such as remembering your preferences even after you close your browser. Unlike cookies, data in local storage may not be automatically transmitted to our servers with every request but persists on your device until deleted.
First and Third Party Cookies
Cookies can be ‘first party’ or ‘third party’, depending on the website or domain placing the cookie. On our Website, first party cookies are cookies set by us and information is collected and used by us. Third party cookies are cookies that are set by a company other than ourselves, and the information collected is controlled by that other company.
Managing Cookies
You are free to block, delete, or disable these cookies in general by changing the settings on your browser or device, or by changing specific settings for our Website, although please be aware that if you do, some of the functionality of our Website will be lost.
4. How We Use Your Information
We use the information we collect for the following purposes:
- To facilitate ticket transactions between Buyers and Sellers.
- To process payments and manage escrow funds.
- To verify your identity and prevent fraud, money laundering, or other illegal activities.
- To communicate with you regarding your account, orders, or support inquiries.
- To improve our Site, services, and user experience.
- To comply with legal and regulatory requirements in Malaysia, Singapore, and Thailand.
5. Sharing of Information
We do not sell your personal data. However, we may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.
- Event Organizers: In rare cases involving fraud investigations or event cancellations, limited information may be shared with event organizers to validate tickets.
- Legal Authorities: If required by law or to protect our rights, we may disclose your information to government authorities or law enforcement agencies.
6. International Data Transfers
We operate in Malaysia, Singapore, and Thailand. Your information may be transferred to, stored, and processed in a country other than your own. By using our Site, you consent to the transfer of your information to our servers and those of our third-party service providers, subject to applicable data protection laws.
7. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
8. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete the personal data we hold about you. You may also have the right to object to or restrict certain processing of your data. To exercise these rights, please contact us at the email provided below.
9. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Ticketwaveee Enterprise
Email: cs@ticketwaveee.com